Skip to main content

FAQ

My printer isn't printing the full paper width, what to do?​

The default printing width in S&D is set for 58mm printers. Just go to the settings and increase the printer width. See Tested Printer for common values. Rule of thumb is:

  • 58mm: 384
  • 80mm: 504 - 576

My printer is randomly stopping half way through printing, what to do?​

Try enabling Explicit Initialization and / or Force Standard Mode in the settings and unplugging (not just using the on/off switch) your printer for a few seconds until all LEDs are out between changing the settings.

Windows: Multiple Devices​

It was reported that in some cases a printer might be registered twice in the Device Manager. Removing the device should fix problems.

My printer is only printing gibberish characters, what to do?​

Try enabling image chunking in the settings with a value of 200 or 100. If that doesn't fix it try the steps in the question before.

I'm getting a Trojan warning on Windows, what's going on?​

This is a false positive triggered by a library that S&D uses. In newer versions of S&D the related component was disabled and trojan warnings should not occur anymore.

I'm getting 'RAW USB Printing' errors, what to do?​

If you get errors like Error: printer wasn't able to print: libusb: bad access [code -3] or Error: printer wasn't able to print: not supported [code -12] this can be related to other drivers interfering or S&D not having enough privilege's. You can try:

  • Running S&D as Admin (Windows) or sudo (Mac, Linux)
  • Switching the USB port and re-selecting it on the Device page
  • Try using Direct Printing (Windows) or CUPS (Mac, Linux)

Getting strange libusb errors, what to do?​

If you get errors like handle_events: error: libusb: interrupted [code -10] and don't need 'Raw USB Printing' try downloading the gui instead of gui-usb version of S&D.

Mac App: It's not opening because it's from a unverified developer​

If your mac is telling you that this app is from a unverified developer you can allow it via the "Privacy & Security" settings. More info: Open a Mac app from an unidentified developer

Mac App: It's not opening because the app "is damaged"​

On M1, M2, etc. it can happen that the app is reported as damaged. Just copy Sales & Dungeons into your Applications folder and execute the following command to allow it to run:

xattr -d com.apple.quarantine "/Applications/Sales & Dungeons.app/"